Customer Support Trainee & Internship
Full Time Internship @Karobar App – Nepali Digital Khata posted 1 year ago in Customer Service Email JobJob Detail
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Experience Fresher
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Industry Startup
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Qualifications Bachelor
Job Description
Customer Support Trainee & Internship in Lalitpur at Karobar App
About Company
Karobar App is a leading provider of a simple and easy-to-use digital khata solution for Nepali shop owners. We are seeking a motivated and enthusiastic individual to join our team as a Customer Support Trainee. As a trainee, you will undergo a comprehensive training program to equip you with the necessary skills and knowledge to excel in the role of a Customer Support Representative.
Job Description
- Provide exceptional customer support through various channels, including phone, email, and live chat.
- Assist customers in navigating the Karobar App, resolving inquiries, and addressing any technical issues they may encounter.
- Respond to customer inquiries promptly, professionally, and in a friendly manner.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Actively listen to customer feedback and relay valuable insights to the relevant teams for continuous improvement of our products and services.
- Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
- Participate in training sessions to stay up-to-date with product knowledge and industry trends.
Salary / Stipend
Trainee Period Salary: NPR 7,000 per month Starting Salary
(Upon Successful Completion of Training): NPR 15,000 and above per month
Female candidates are preferred.
Qualification for Customer Support Trainee & Internship
- Strong communication skills in English and Nepali, both written and verbal.
- Excellent interpersonal skills and the ability to empathize with customers’ concerns.
- Basic computer literacy and familiarity with digital platforms.
- A passion for delivering exceptional customer service and a drive to exceed customer expectations.
- Quick learner with the ability to adapt to new technologies and processes.
- Strong problem-solving skills and a proactive attitude in resolving customer issues.
- Prior experience in customer service or related fields is a plus, but not mandatory.
Benefits:
- Comprehensive training program to kickstart your career in customer support.
- Opportunities for growth and career advancement within the company.
- Attractive starting salary with regular performance reviews and increments.
- Friendly and supportive work environment that values teamwork and collaboration.
- Access to various company benefits, including health insurance, paid time off, and more.
- Chance to work with a dynamic team and contribute to the growth of a cutting-edge digital solution for Nepali businesses.
Join us at Karobar App and be a part of a team that is revolutionizing how Nepali shop owners manage their finances and grow their businesses with our innovative digital khata solution. If you are passionate about customer service and eager to learn, we encourage you to apply and embark on an exciting journey with us!
To apply, please send your resume and a cover letter highlighting your interest in the role and your relevant skills.
Working Hours: 10 AM-5 PM
Working Days:6 Days a Week
Required skills
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