Call Center Intern
Full Time Internship @Pathao Nepal Pvt. Ltd posted 1 year ago in Telecalling Email JobJob Detail
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Experience 0-3 Months
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Industry Others
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Qualifications 1st - 3rd Sem
Job Description
Quality Experience (Call Center) Internship in Baneshwor at Pathao Nepal Pvt. Ltd.
About Company
Pathao Nepal is offering an apprenticeship program designed to enrich the understanding and skills of aspiring individuals who are in search of opportunities. Over a period of three months, interns will have the chance to learn various aspects of the operations within Pathao Nepal Pvt. Ltd.’s Quality Experience Department. We appreciate your interest in joining Pathao Nepal Pvt. Ltd., and kindly request you to fill up the requested details in order to finalize your application for the Apprenticeship program.
Job Description
- Handle queries quickly and efficiently and provide brilliant customer service. Provide the best customer experience through quality interaction with a positive impact.
- Answering phone calls from customers professionally and responding to customer inquiries and complaints.
- Identifying, escalating arrangement issues, and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administration, communicating, and coordinating with internal departments.
- Researching required information using available resources.
Salary / Stipend
{Monthly Payment}
Qualification for {Position Name}
- Good communication skills.
- Good multitasking skills.
- Good computer skills.
- +2 Pass or Bachelors Running
- Quick learning attitude
Working Hours: 9 AM-5 PM
Working Days:5 Days a Week
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