Customer Chat Support Representative (Night Shift)-ID355
Job @TalentSathi – Simplifying the Recruitment posted 2 months ago in Social Work Email JobJob Detail
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Experience 3-6 Months
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Industry Others
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Qualifications Higher Secondary +2
Job Description
We are looking for enthusiastic individuals to join our team as Chat Support Representatives. This is a great opportunity for freshers who are eager to start their careers in a dynamic and fast-paced environment.
As a Chat Support Representative, you will be responsible for engaging with customers via chat, resolving their queries, providing product/service information, and ensuring a smooth customer experience. This is a night shift role, perfect for those who prefer working during the evening hours.
Job Title: Chat Support Representative
Location: Kamalpokhari, Kathmandu (Back Side of Traditional Comfort Hotel)
Shift Timings: 10 PM – 8 AM (2 Hrs Break)
Salary: Up to NPR 30,000 + Incentives
Experience Level: Freshers are welcome to apply
Responsibilities of the Candidate:
- Respond to customer inquiries and issues through chat in a timely and professional manner
- Provide accurate and relevant information about products and services
- Assist customers with troubleshooting, account issues, and general queries
- Escalate unresolved issues to appropriate departments when necessary
- Maintain a high level of customer satisfaction and ensure all interactions are positive
- Follow standard procedures and guidelines to handle customer concerns
- Meet daily and weekly performance targets and goals
Requirements:
- Education: Minimum High School (SLC/SEE) or equivalent
- Experience: No prior experience required; training will be provided
- Skills:
- Strong written communication skills in English
- Good typing speed with accuracy
- Problem-solving skills and a customer-oriented attitude
- Ability to work effectively in a team
- Basic computer literacy and familiarity with online chat tools
- Availability: Willingness to work night shifts from 10 PM to 8 AM
Benefits:
- Competitive salary with performance-based incentives
- Opportunity to work in a dynamic and growth-oriented environment
- Paid training provided
- Friendly and supportive work culture
- Opportunities for career advancement within the company
If you’re passionate about customer service and excited about a night-shift role, we encourage you to apply and be part of our growing team.
How to Apply:
Send your resume to [email protected].
Join us and kick-start your career in customer support!