Quality Experience Associate (Call Center)
Full Time Internship @Pathao Nepal Pvt. Ltd posted 2 years ago in Customer Service , in other Email JobJob Detail
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Experience 0-3 Months
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Industry Others
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Qualifications Higher Secondary +2
Job Description
Position: Quality Experience Associate (Call Center)
Location : Mid- Baneshwor
Job Description
- Handle queries quickly and efficiently and provide brilliant customer service. Provide the
best customer experience through quality interaction with a positive impact. - Answering phone calls from customers professionally and responding to customer
inquiries and complaints. - Identifying, escalating arrangement issues, and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up on complicated customer calls where required.
- Completing call notes and call reports as necessary updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administration, communicating, and coordinating with internal departments.
- Researching required information using available resources.
Salary / Stipend
{Weekly Payment,/ Monthly Payment}
Qualification
- Good communication skills.
- Good multitasking skills.
- Good computer skills.
- Able to maintain customer satisfaction.
- Fast culture adaptation
- +2 Pass or Bachelor’s Running
Working Hours: 9:00 AM to 6:00 PM
Working Days:5 Days a Week
Required skills
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