urgent

Quality Experience Associate (Call Center) 

Full Time Internship @Pathao Nepal Pvt. Ltd in Customer Service , in other
  • kathmandu, 44600
  • Post Date : April 26, 2023
  • Apply Before : May 12, 2023
  • Salary: ₨5,000.00 - ₨5,000.00 / Monthly
  • 12 Application(s)
  • View(s) 1005
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Job Detail

  • Experience 0-3 Months
  • Industry Others
  • Qualifications Higher Secondary +2

Job Description

Position: Quality Experience Associate (Call Center)
Location : Mid- Baneshwor

Job Description 

  • Handle queries quickly and efficiently and provide brilliant customer service. Provide the
    best customer experience through quality interaction with a positive impact.
  • Answering phone calls from customers professionally and responding to customer
    inquiries and complaints.
  • Identifying, escalating arrangement issues, and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up on complicated customer calls where required.
  • Completing call notes and call reports as necessary updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken
  • Managing administration, communicating, and coordinating with internal departments.
  • Researching required information using available resources.

Salary / Stipend

{Weekly Payment,/ Monthly Payment}

Qualification

  • Good communication skills.
  • Good multitasking skills.
  • Good computer skills.
  • Able to maintain customer satisfaction.
  • Fast culture adaptation
  • +2 Pass or Bachelor’s Running

Working Hours: 9:00 AM to 6:00 PM

Working Days:5 Days a Week

Required skills

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