Job Detail

Job Description

Manage and grow the company’s presence on social media platforms, including Facebook, Twitter, Instagram, and LinkedIn
Monitor social media analytics and adjust strategies as needed
Respond to customer inquiries via phone, email, and chat in a prompt and professional manner
Provide accurate and complete information to customers about products and services
Troubleshoot customer issues and escalate to the appropriate team as needed
Maintain a positive and empathetic demeanor at all times, even in challenging situations
Continuously improve customer satisfaction and retention by actively listening to customer feedback
Document customer interactions in the company’s CRM system
Stay up-to-date with the latest product and service offerings and changes
Collaborate with cross-functional teams to resolve customer issues and improve processes
Participate in training sessions and team meetings to learn and grow your skills

10,000-15,000/-

Currently enrolled in a Bachelor’s or Master’s degree program, preferably in Business, Communications, or a related field
Excellent written and verbal communication skills
Ability to work in a fast-paced and dynamic environment
Strong problem-solving and conflict-resolution skills
Ability to work independently and as part of a team
Passion for helping others and providing excellent customer service
Familiarity with customer service software and technologies is a plus

Working Hours: 7 AM-3 PM, 3 PM – 11 PM, 11 PM-7 AM

Working Days:6 Days a Week

Working Location – Remote Work _ Work from Home

The Application deadline closed.

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