urgent

Mid/ Senior Support Executive

Full Time Job @TalentSathi – Simplifying the Recruitment posted 4 months ago in Customer Service
  • Sankhamul, Kathmandu, 44600
  • Post Date : March 19, 2024
  • Apply Before : April 7, 2024
  • Salary: ₨25,000.00 - ₨45,000.00 / Monthly
  • 2 Application(s)
  • View(s) 270
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Job Detail

  • Experience 3 Year
  • Industry Software Company
  • Qualifications Bachelor

Job Description

Our client is seeking a motivated Senior Support Executive to join their team. Our client stands as a prominent figure in the IT services sector, specializing in software development and web solutions with a team size exceeding 50 professionals. Their commitment spans across Nepali and international markets, where they tackle global challenges with digital innovations, enhancing business outcomes for their clients worldwide. Their suite of products includes Academic ERP, Hospital ERP, Accounting Solutions and management systems.

Company Location: Sanhkamul, Kathmandu

Job Description:

  • Provide high-level support and advice to company executives and another Client
  • Implementation of software
  • Following to ensure Module completion and satisfaction
  • Manage and maintain user accounts, permissions, and access rights in accordance with company policy
  • Perform regular system maintenance and updates, including security patches, to ensure optimal performance and security
  • Monitor and report on system usage and activity, identifying potential issues and recommending solutions
  • Coordinate with internal and other departments to resolve complex technical problems
  • Train Junior executives and clients on new technology and systems as needed
  • Handle sensitive information and data discreetly and in accordance with company policy
  • Escalate issues to senior IT staff or management as necessary
  • Maintain up-to-date knowledge of current and emerging technologies
  • Install, configure, and troubleshoot desktop hardware, software, and network connectivity issues
  • Develop Strategies for better results in Customer Satisfaction
  • Perform Research and Analyses to Understand Requirements

Skills and Knowledge:

  • Most know accounting knowledge or must be familiar with accounting software such as tally,S wastik or any other.
  • IT or Engineering the background will be an added advantage
  • Language Fluency is must
  • The capacity to work well within a team
  • Logical thinking
  • Good communication skills with problem elocution on simple language
  • Service oriented keeping customer first
  • Sharp Technical Knowledge and soft communication skills

Education
Should be BBS, BBA, BIM

Experience
Min. 2-3 years in relevant field

Salary range
Negotiable

Required skills

communication skills customer experience management Customer Handeling customer management customer relationship customer support Interpersonal Skills Problem solving skills

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