Junior Customer Support Representative

Full Time Job @TalentSathi – Simplifying the Recruitment posted 5 months ago in Customer Service
  • Kathmandu, Putalisadak, Opposite Sunrise Bank, Kathmandu, Nepal
  • Post Date : February 22, 2024
  • Apply Before : February 29, 2024
  • Salary: ₨20,000.00 - ₨25,000.00 / Monthly
  • 0 Application(s)
  • View(s) 96
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Job Detail

  • Experience 6-9 Months
  • Industry E-commerce
  • Qualifications Higher Secondary +2

Job Description

Junior Customer Support Representative in Putalisadak, Kathmandu at IT Ecommerce & Showroom

About Company

Our client is a thriving organization in the field of IT Parts and Ecommerce, dedicated to providing cutting-edge solutions to our customers. Located in Putalisadak, Kathmandu, Nepal, we are committed to delivering excellent customer service. As we continue to expand, we are seeking a dynamic and customer-focused Junior Customer Support Representative to join our team.

Location: Putalisadak, Opposite Sunrise Bank, Kathmandu, Nepal

Experience: Minimum of 6 months

Salary: NPR 20,000 – 25,000

Job Description 

  • Provide prompt and efficient customer support via various channels, including email, chat, and phone for ecommerce product and store page inquiry.
  • Assist customers with inquiries, product-related questions, and technical issues.
  • Resolve customer concerns and issues in a timely and professional manner.
  • Collaborate with other teams to ensure effective communication and problem resolution.
  • Keep accurate records of customer interactions and transactions.
  • Identify opportunities for process improvement to enhance the overall customer experience.
  • Stay informed about company products, services, and promotions.

Requirements:

  • Minimum of 6 months of experience in customer support or a related role.
  • Excellent communication skills in both English and Nepali.
  • Strong problem-solving abilities and a customer-centric approach.
  • Basic knowledge of IT and Ecommerce concepts.
  • Ability to multitask and work in a fast-paced environment.
  • Detail-oriented with good organizational skills.

Benefits:

  • Competitive salary within the range of NPR 20,000 – 25,000.
  • Opportunities for skill development and career growth.
  • Friendly and collaborative work environment.
  • Health insurance and other benefits as per company policies.

How to Apply: Interested candidates meeting the above criteria are invited to submit their updated resume and a brief cover letter highlighting their relevant experience to [email protected]. Please include “Junior Customer Support Representative Application” in the subject line. Shortlisted candidates will be contacted for further interviews.

Our client in industry of IT Ecommerce Company is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.

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