Client Support Executive (Mid-Level)-ID372
Work From Home Job @TalentSathi – Simplifying the Recruitment posted 1 month ago in Client Servicing Email JobJob Detail
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Experience 3 Year
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Industry Software Company
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Qualifications Bachelor
Job Description
Our client is an innovative property management software company dedicated to empowering property managers to manage their properties, streamline operations and deliver exceptional experience to their clients. With a focus on collaboration, innovation, and excellence, we’re committed to enhancing client satisfaction with top-notch service.
About Position
- Department: Client Support
- Designation: Client Support Executive (Mid-Level)
- Reporting to: Sr. Support Manager
- Location: Remote
Apply: Please send us your resume at [email protected], we will fast-track the application process.
Key Responsibilities (KRAs):
- Deliver excellent client support through Email, Chat, and Phone.
- Resolve technical, billing, and account issues promptly to enhance client satisfaction.
- Take ownership of client issues, track progress, and ensure timely follow-up to close tickets.
- Diagnose and troubleshoot product-related inquiries with a client-first mindset.
- Escalate complex issues to senior team members or the technical team as necessary.
- Collaborate with internal teams (Product, QA, Development) to relay client feedback and ensure continuous improvement.
- Maintain accurate records in our Intercom ticketing system and contribute to our knowledge base, FAQs, and troubleshooting guides.
- Ensure client satisfaction through proactive communication and consistent follow-ups.
- Perform any other tasks as needed to support business needs, as directed by the team or management.
Requirements:
Experience and Skills
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- 1-3 years of experience in client or customer support roles, preferably in a SaaS or tech-driven environment.
- Strong proficiency in Email, Chat, and Phone support.
- Good verbal and written English communication skills for professional client interactions.
- Familiarity with ticketing systems like Intercom (or similar).
- Excellent problem-solving and communication skills; able to convey technical information clearly in a client-friendly manner.
- A positive attitude, empathetic listening, and a passion for helping others, along with the ability to work both independently and collaboratively within a team.
- System and Workspace
- Must have own laptop/computer and a stable internet connection.
- Quiet, low-disturbance workspace for professional client conversations.
Apply: Please send us your resume at [email protected], we will fast-track the application process.
Required skills
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