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Support Executive Job in Kathmandu at Dynamic Technosoft

Full Time Job @Dynamic Technosoft Pvt Ltd posted 1 year ago in Customer Service
  • Sankhamul, Kathmandu, nepal, 44600
  • Post Date : February 27, 2023
  • Apply Before : April 4, 2023
  • Salary: ₨15,000.00 - ₨25,000.00 / Monthly
  • 46 Application(s)
  • View(s) 1311
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Job Detail

  • Experience Fresher
  • Industry Software Company
  • Qualifications Higher Secondary +2

Job Description

Support Executive Job in Kathmandu at Dynamic Technosoft

About Company

Dynamic Technosoft is a recognized leader in the field of IT service providers, providing comprehensive software development and web products for more than a decade in Nepal.
We are looking for an energetic and dynamic candidate for the position of Support Executive.

Office location: Shankhamul, Kathmandu
Salary will be discussed at interview time (depends on the skill of the candidate)

Job Description 

  • Provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
  • Create a Task based on every customer’s query through phone/email/sms with the proper problem title
  • Follow up on the task assigned
  • Identify and escalate priority issues per Client specifications.
  • Involve in the documentation and active resolution process based on such requests
  • Update task as action is taken to troubleshoot with a common title and clear language
  • Timely Escalation of problems to other higher departments and supervisors
  • Educate other team members about the issues and action taken to solve the same.
  • Receive handed-over tasks by other shifts and handle prioritizing solutions
  • Actively participate in the training (Tech and non-tech) to develop the learning
  • Responsible for maintaining the defined KPI of the department
  • Analysis of call logs in order to discover any underlying issues or trends
  • Follows up on and takes responsibility for unresolved issues or escalations
  • Field visits as a part of support and clients requirements

Salary / Stipend

Monthly Salary Starting from 15,000/- to 25,000/- (Based on Performance)

Qualification for Tech Support Executive Job

  • Ability to work independently with little or no supervision on a daily basis.
  • Strong interpersonal skills and a willingness to communicate
  • Ability to work on multiple projects with different goals at the same time.
  • Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint

Working Hours: 10:30 AM-5:30 PM

Working Days:6 Days a Week

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